Fundraising Standards and Complaints Policy


We are committed to delivering high standards and to be open and honest with you in all our fundraising activities.  You can expect us to be clear and respectful in our approach to fundraising and for us to be fair, reasonable and accountable.

If for some reason you have a complaint about our fundraising activities, we would encourage you to get in touch.  We are committed to high standards in everything we do and we promise to take all complaints seriously and to deal with them in a timely manner.  If you wish to make a complaint, please contact Michelle Vickers by calling 01628 823524 or by email at . If you would prefer to get in touch by post please address to:



Ground Floor

4 The Switchback

Gardner Road




Our Complaints Policy can be viewed here.